1. 100% Genuine License & 30-Day Replacement Guarantee

We guarantee that all digital product license keys sold across our platform—including Microsoft Office, AVG, Corel, McAfee, iolo System Mechanic, Malwarebytes, and Philips Dictation—are 100% authentic retail or subscription keys that activate directly through official manufacturer servers.

In the rare event that a digital code fails to validate online or encounters an activation error during initial installation, we provide a full 30-Day Replacement Guarantee under the following conditions:

• Prompt Notification: You contact our customer support team within 30 days of the original purchase invoice date.
• Verification Screenshot: You provide an unedited screenshot clearly displaying the error code or message received during online activation.
• Technical Verification: Our support team verifies with the activation system that the key code remains unused on other unauthorized devices.

Once verified, a fresh replacement license key will be dispatched to your registered email address within 24 business hours at no additional cost.

2. Full Monetary Refund Conditions

A full refund to your original payment method (Credit Card or Payment Gateway) will be approved under the following specific situations:

• Unsent / Unprocessed Orders: You submit a cancellation request before your order has been dispatched or emailed to your inbox.
• Unresolvable Defective License: You received an invalid product key code, and our technical support team is unable to issue a working replacement key or resolve the error within 48 business hours.
• Duplicate Transactions: You were charged twice for the same transaction due to a payment processing error.
• Out-of-Stock Products: A purchased software product is permanently out of stock and cannot be fulfilled within 24 hours.

3. Non-Refundable Conditions

Due to the nature of digital license keys (which are permanently exposed and redeemed upon delivery), refund requests will be declined under the following circumstances:

• Successfully Activated Keys: The product key code has already been redeemed or attached to your Microsoft, AVG, Corel, or manufacturer account.
• Customer Choice Errors: Ordering incorrect operating system software (e.g., purchasing a Windows version for a macOS system) after the digital key code has already been dispatched.
• Hardware Incompatibility: Purchasing software for a device that fails to meet the minimum hardware or system requirements specified by the software developer.
• Change of Mind: Requesting a refund simply because you no longer need the software after the license code has been sent.
• Third-Party Purchases: License keys bought through unauthorized third-party resellers outside of our official store.

4. Refund Request & Review Process

To request a replacement key or monetary refund, please follow our simple 4-step verification process:

5. Processing Time & Credit Dispatches

Once a monetary refund is approved by our support team:

• Refunds will be credited back to your original credit card or electronic payment account.
• Monetary credits typically appear on your statement within 3 to 7 business days, depending on your financial institution's processing cycle.
• You will receive an automated email confirmation as soon as the refund transaction is initiated.